有关RMA policy

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有关RMA policy


各位大侠,我有个南非的客户要求我公司出具一份RMA policy。没有做过这个,一头雾水
谁能帮帮我,给我支点招。
先谢谢啦
RMA Policy

If products are not purchased directly from ............co.Ltd. please contact your vendors or retailers.
All items within warranty will be replaced or repaired.
No replacement or credit will be given for merchandise with physical damage.
Discontinued products within the warranty period of the item will be replaced with an equivalent only.
RMA Procedure

Please contact your vendor or retailer for their RMA procedure.
Products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials manuals warranty cards and other accessories and documentation must be included in the original packaging.
All customers labels adhesives and markings on the return products MUST be removed and erased before being sent back for RMA. (Note If the label adhesives cover any information on the product or the labels cause any physical destruction on the product when removed we will consider that as physical damage and not covered in warranty.)
Physical and/or transport damage to any product will effectively void our Warranty coverage.

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